Research, Strategy, Leadership, Career Growth Professional.
I help organizations solve complex business problems through UX research, design strategy, and operational transformation — and I help UX professionals accelerate their careers with personalized coaching grounded in over a decade of enterprise experience.
Two Ways I Can Help You
Whether you're a business leader seeking to improve products and experiences or a UX professional ready to take your career to the next level, my work is grounded in practical, results-driven guidance — not theory.
🏢 Consulting Services
UX research, design strategy, journey mapping, stakeholder workshops, and experience audits for organizations ready to make smarter, customer-informed decisions.
🎯 Career Coaching
Personalized coaching for UX professionals at every level — from landing your first role to stepping into executive leadership. Resume reviews, portfolio coaching, interview prep, and more.
Consulting Services
From discovery through delivery, I partner with organizations to uncover meaningful insights, define clear strategy, and build alignment across teams. Every engagement is designed to translate research into measurable business outcomes.
UX Research
User research, customer interviews, usability testing, survey design, competitive analysis, and insight reporting — the foundation for smarter product decisions.
Design Strategy
Product discovery, experience strategy, opportunity assessments, executive recommendations, and strategic roadmapping to transform insights into direction.
Journey Mapping
Current and future state journey maps, service blueprints, pain point analysis, and opportunity mapping to visualize your customer or employee experience end to end.
Stakeholder Workshops
Problem framing, discovery workshops, prioritization sessions, design thinking, and cross-functional alignment sessions that bring the right people together.
Experience & Workflow Audits
UX audits, workflow assessments, heuristic evaluations, and operational friction analysis with prioritized recommendations and an executive summary.
UX Strategy Sprint
A focused engagement that includes discovery, stakeholder interviews, journey mapping, opportunity matrix, and an executive readout — ideal before major product investment.
The UX Strategy Sprint
Organizations often invest heavily in product development before fully understanding the problem. The UX Strategy Sprint is a focused consulting engagement designed to surface your highest-value opportunities before you build.
This sprint is ideal for teams seeking strategic clarity — whether you're entering a new market, redesigning a product, or trying to align stakeholders on what to prioritize next. Walk away with a clear picture of where to invest and why.
Cross-Industry Enterprise Experience
My consulting and research experience spans a wide range of industries, giving me the ability to bring fresh perspective while drawing on deep, domain-specific knowledge. I understand how complex organizations work — and where friction hides.
Retail & E-Commerce
Customer experience, digital commerce, and in-store journey optimization.
Supply Chain & Logistics
Workflow design, operational efficiency, and employee-facing tool strategy.
Healthcare
Patient and provider experience, digital health products, and care journey research.
Telecom & Enterprise SaaS
Complex product ecosystems, B2B platforms, and enterprise UX strategy.
Home Improvement
Pro and consumer digital experience, service design, and omnichannel journeys.
Digital Products & CX
End-to-end customer experience strategy, product vision, and experience transformation.
Helping UX Professionals Advance Their Careers
Whether you're pursuing your first UX role, preparing for a senior promotion, or stepping into management for the first time, I provide personalized coaching grounded in real-world hiring, leadership, and enterprise experience. This isn't generic advice — it's tailored guidance based on where you are and where you're going.
Individual Contributors
- Junior UX Researchers & Product Designers
- Mid-Level UX Professionals
- Senior Researchers & Designers
- Lead & Principal-Level Professionals
Leaders & Emerging Managers
- First-Time Managers
- UX & Research Managers
- Senior Managers & Design Directors
- Emerging Design Leaders & Team Leads
What Career Coaching Covers
Resume Optimization
Build a resume that communicates measurable business impact — not just a list of responsibilities. I help you position your work in language that resonates with hiring managers and executives.
Portfolio Reviews
Strengthen your case studies with better storytelling, clearer business thinking, stronger structure, and a presentation that stands out in competitive hiring processes.
Interview Coaching
Prepare for every format: recruiter screens, hiring manager interviews, panel interviews, portfolio presentations, behavioral interviews, executive rounds, and whiteboard exercises.
Career Strategy
Develop a personalized roadmap for career transitions, promotions, salary negotiations, personal branding, and long-term job search strategy.
Leadership Coaching
Develop the executive communication, stakeholder management, strategic thinking, and cross-functional influence skills needed to lead teams and shape organizations.
Choose the Right Package for Your Career Stage
Every coaching package is designed around where you are in your career and what you need most. From first-role preparation to executive leadership development, there's a structured path to get you there faster.
Career Launch
Designed for junior UX professionals
- Resume Review
- Portfolio Review
- LinkedIn Optimization
- Interview Coaching
Career Growth
Designed for mid-level, senior, and lead professionals
- Career Strategy Session
- Resume Optimization
- Portfolio Review
- Mock Interviews
- Promotion Planning
Leadership Accelerator
Designed for Lead, Principal, Manager, and Senior Manager professionals
- Executive Coaching
- Leadership Strategy
- Stakeholder Influence
- Executive Interview Preparation
- Promotion Roadmap
- Leadership Development Plan
What Sets This Work Apart
My approach combines UX research, design strategy, and business thinking to help organizations make better decisions — and help professionals grow with confidence. I don't just identify problems. I define practical, measurable solutions that align customer needs with business goals and organizational realities.
Years of Enterprise Experience
Across research, strategy, and leadership in complex organizations.
Industries Served
From retail and healthcare to SaaS, logistics, and telecom.
Coaching Packages
Tailored for every stage — from career launch to executive leadership.
Strategic Thinking & Business-Focused Research
Every recommendation is tied to real business outcomes, not just best practices.
Executive-Level Communication
I speak the language of both design teams and C-suite stakeholders.
Actionable, Collaborative Guidance
Workshops, recommendations, and coaching that translate directly into results — not slide decks that collect dust.
Data-Informed Decision Making
Research-backed thinking that helps teams prioritize with confidence and move forward with clarity.
Let's Build Something Meaningful
Whether you're looking to improve customer experiences, optimize business operations, prepare for your next leadership role, or land your next opportunity — I'd love to help. I work with organizations and professionals across the country, available remotely nationwide.
📍 Charlotte, North Carolina
Available remote nationwide
🌐 JarrettWJackson.com
Portfolio & professional work
📧 Get in Touch
Ready to connect? BOOK NOW
Available for fractional design strategy, UX research consulting, product discovery, journey mapping, executive workshops, leadership coaching, career coaching, interview preparation, and portfolio reviews.
Jarrett W. Jackson